Instructions for Lateral Flow Test & Results Verification

1. Read the manufacturer's instructions included in the test kit about how to take your test. 

2. After you have washed your hands and before taking the test, write your initials (first letter of your first and last name) and the time you will be taking the the test onto your test cassette.

3. Once you've taken the test and the required time has elapsed, place the test cassette alongside your ID. 

4. Take a photo showing the test cassette with the result (after the 15 minutes have elapsed), and your ID. 

  • You must take the photo of your test cassette with your ID within 5-15 minutes of completing your test. After 15 minutes, the test result begins to blur and we may not be able to read it to give you a result.

5. Email the photo to with the following information:

  • Your full name
  • Your order number
  • Your Date of Birth
  • The time you performed the test
  • If you are emailing from an email address different to the one you entered on the form when you placed the order, include that email address as well in the body of your email. 

6. You must follow the above instructions fully in order to receive your results in a timely manner. 

7. Your results will be emailed to you on the email you entered on the form when placing the order. Always make sure to check your spam folder as well. 

  • Do not reply to the results email. If you need further assistance, send an email to