2021 Holiday Period Dispatch/Mailing Schedule

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To avoid mail delays during the holiday period, make sure to order the tests you need far enough in advance so as to avoid the possible delays as outlined below. The information pertains to any order delivered with Royal Mail, as well as PCR samples being sent back to the lab using Royal Mail return labels.

 

Mail affected period: 20 December 2021 to 4 January 2022

Clinic closing: The clinic at the London Heathrow Marriott Hotel will be closed on 24 to 26 December 2021.

Click & Collect: Both the clinic and the St Martin's Lane Click & Collect locations will be closed on 24 to 26 December 2021.


Dispatch cut off times and other affected services, by day:

Monday 20 December 2021 + Tuesday 21 December 2021

Normal service; however, orders placed on these days and/or PCR tests being posted to the lab risk not being delivered until after Christmas - 28 December at the earliest.

Advice to customers: don't delay your purchase any longer than Monday to avoid possible delays.

 

Wednesday 22 December 2021

Last official day for Royal Mail service for orders (placed before 5pm) to be posted or for tests sent to labs for delivery before Christmas (to be dropped off in Priority Boxes prior to 12:30).

Please note, everything posted on this day may be delayed for delivery up until 29 December 2021.

Advice to customers:

For PCR tests being sent back to the lab: Drop off samples in Royal Mail Priority Boxes as early as you can on this day and before 12:30PM.

For customers placing orders: Any order placed before 5PM today will get dispatched, but we cannot guarantee delivery the following day if you choose Royal Mail for delivery. We advise choosing DPD for the delivery method if you want guaranteed delivery.

 

Thursday 23 December 2021

Orders placed on this day or PCR tests posted to lab on this day would not be delivered until 29th or 30th December. Orders placed for next day delivery with DPD may not be delivered till 29th or 30th December.

Advice to customers:

For PCR tests being sent back to the lab: Sample will not be delivered to the lab until the 29 or 30 December. Customers are advised to wait till after the bank holiday to drop off their samples in the Priority Boxes, or to arrange a private courier to deliver their samples to the lab. Today is the last day to be able to drop off samples at the London Heathrow Marriott Hotel clinic as well (drop offs accepted until 4:30PM).

For customers placing orders: Orders placed on this day will not be delivered to customers until 29 or 30 December due to no service from Royal Mail.

 

Friday 24 December 2021 until Wednesday 29 December 2021

Orders placed on this day or PCR samples posted to the lab during this period will not be collected by Royal Mail until 29 December, processed on 30 December, and could be delivered on 31 December, but are also likely to be delivered on 4 January 2022.

Advice to customers:

For PCR tests being sent back to the lab: Samples dropped off in Priority boxes during this period will likely not be processed by Royal Mail until 29 December. They could be delivered to the lab on 30 December or 31 December, but could be further delayed till 4 January, by which point the sample could be spoiled. Customers are advised not to take their sample during this period and to wait after the bank holiday/no service period to drop off their samples. Alternatively, customers can choose to drop off samples at the London Heathrow Marriott Hotel clinic from 27 December 2021 (clinic closed 24 to 26).

For customers placing orders: Orders placed during this period will not be picked up or processed by Royal Mail until 29 December. They could be delivered to customers on 30 December or 31 December, but are also likely to be delayed till 4 January 2022.

 

Thursday 30 December 2021

Orders being placed or PCR tests posted to the lab on this day will not be delivered before 4 January 2022.

Advice to customers:

For PCR tests being sent back to the lab: Samples dropped off in Priority boxes during this period will not be delivered by Royal Mail until 4 January 2022. Customers are advised not to take their sample during this period and to wait till on or after 3 January to take and drop off their samples.

For customers placing orders: Orders being placed today will not be delivered until 4 January at the earliest.

 

Friday 31 December 2021 until Tuesday 4 January 2022

Orders being placed or PCR tests posted to the lab on these days will not be dispatched until 4 January and will be delivered on 5 January at the earliest.

Advice to customers:

For PCR tests being sent back to the lab: Samples dropped off during this period will not be processed by Royal Mail until 4 January 2022 and may not be delivered to the lab till 5 January at the earliest. Customers are advised to either arrange a private courier to the lab or to collect their sample on 4 January or afterwards.

For customers placing orders: Any orders placed during this period will not be dispatched until 4 January 2022 and will not be delivered before 5 January 2022.

 

Wednesday 5 January 2022 onwards

Normal service resumes.