Frequently Asked Questions

CheqUp is a provider of transformational weight loss services and at-home blood diagnostics

Chequp Health Limited is registered in England with number 12570252.

Our registered address is:

Clifton House

Bunnian Place

Basingstoke

Hampshire

RG21 7JE

Written correspondence should be sent to the above address.

Email correspondence can be sent to help@CheqUp.com

You can find our privacy policy here.
 

All medical products used by CheqUp are registered with the MHRA and are CE approved.

The laboratories we use are fully accredited to the highest levels of pathology analysis

Your body naturally produces an appetite hormone that helps to regulate your hunger. The new generation of medication works by mimicking your body's hormones to regulate your appetite, which can lead to eating less and losing weight.

Please bear in mind that these are no quick fixes in weight loss and the clinical trials for the medications prescribed by CheqUp lasted for significantly more than a year.

Large-scale clinical trials show that those people who take the medication alongside diet and lifestyle advice have the greatest long-term weight loss. This is also they way which weight loss medications are prescribed and administered on the NHS.  

That’s why CheqUp recommends that everyone participates in our weight management service consisting of dietary advice, physical activity recommendations, regular check-ins with your health coach, and the provision of medical / psychological / sleep management / stress support as is recommended by your CheqUp doctor.

Broadly, the weight loss in clinical trials lasting about a year ranges from 10% - 25% depending on the type of medication you choose. However, each person is unique and one type of medication may be better suited to you than another; your CheqUp doctor will help you to determine which is most suitable for you.

Obesity is a progressive, long-term disease. Like many types of medication, the disease will likely return if you stop taking the medication. It is worth noting that these medications are prescribed for two years (24 months) on the NHS becuase it is recognised that there is no quick fix for weight loss and it takes many months, even years, for us to develop the long-term habits required for ensure a long-term healthy weight.

Each person is unique so it is important to be advised by your CheqUp doctors who work with other clinicians to develop the best weight loss plan for you. 

Yes - but you must only do this with the support and advice of a trained weight loss doctor, such as the endocrinologists and diabetologists at CheqUp.

If you have taken weight loss medicaiton through another company or are transferring to a new type of medication then your CheqUp doctor will help you determine the right dose for your circumstances.

When switching to a new medication for obesity control, it's important to consider your past experience with similar medications. If you have had problems with side effects, the new medication should be started at a lower dose and gradually increased. The length of time before increasing the dose can also be adjusted based on the severity of past side effects. Additionally, consider how long you have been taking your current medication and what dose you are on, to guide the starting dose of the new medication. The first dose of the new medication should be given at the same time the next dose of the old medication would have been taken.

You're in safe hands with CheqUp:

All our doctors are registered with the General Medical Council (GMC). Our partner pharmacies are registered with the General Pharmaceutical Council (GPhC). Our clinical services are provided by a company which is overseen by the Care Quality Commission (CQC). 

We have been awarded the NHS Digital Technology Accreditation Criteria (DTAC) which demonstrates our commitment to the highest levels of clinical and technical standards

We hold Cyber Essentials, Data Security and Protection Toolkit (DSPT) , and ORCHA Baseline Review (OBR) certifications. 

Read more about our commitment to data security here: https://chequp.com/pages/your-data-is-safe-with-chequp

Some of our testing suits are offered in three levels;

1. Basic
2. Advanced
3. Ultimate

These are available depending on how in-depth of an analysis is wanted by the client. A full description of each is available on the website including the bio-markers tested.

Your 16 digit activation code for your test kit registration is located on the outside of your test kit, underneath the QR code (which is for use by our laboratory- please do not scan this).

Please check the instructions that accompany the test and also the email correspondence sent to ensure registration is completed correctly.

If you have forgotten your password for your profile, please use the recover password option when signing in and follow the instructions to reset your password.

The QR code on your test kit is for use by the laboratory and not for use in the registration process.

Please follow the instructions provided, and register using the 16 digit activation code located under the QR code on your testing kit.

Make sure to send your test kit back with this QR code undamaged, otherwise the laboratory will not be able to identify your test kit.

The testing kit comes with a full list of instructions detailing the step by step process of completing your test. Please read through these and familiarise yourself with the process before you begin.

Please verify you have all the components required to complete the testing process and if you need further assistance please contact customer service by email at info@chequp.com or through our webchat and we will be happy to help.

Please read through the instructions for collecting your sample before commencing collecting your sample.

If you are struggling in collecting enough sample; jogging on the spot and increasing your heart rate will help your blood circulation, always collect from the end of your finger and hold your hand down, you can lightly squeeze your finger in a downwards motion to help with blood flow.

If you have used all three of the lancets and have still failed to collect an adequate sample please contact us via email at info@chequp.com or through our webchat for assistance.

Please visit: https://chequp.com/start - create an account and follow the steps to register your test.

If you already have an account, please log into the account and on the top right corner click the "Activate Test" button.

The test requires you to pinch your finger with one of the blood lancets that comes with the test kit, it is essentially painless but please take the necessary precautions given in your test kit instructions to avoid any issues.

Before claiming or discussing a refund, please read our full policy here.

You will receive your tracking information to your email address a few hours after it has been dispatched from our warehouse.

You are able to use this tracking information to track the progress of your order, and if necessary, to amend delivery details or add notes for your driver.

If you haven't received your tracking information, please email us at info@chequp.com and we will be able to provide it to you.

Please note we do not ship to Northern Ireland, the Channel Isles, or the Scottish Highlands and Islands.

We do ship to Scotland and Wales. Scotland shipping is a 2-day service in some areas.

We do not ship outside the United Kingdom.

The following areas below will experience delayed deliveries of at least one more business day.

Aberdeen
Northern Highlands
Glasgow
Guernsey
Argyll
Awwan
Dundee
Isle of Man

We cannot deliver to the following areas. Orders to these areas will be cancelled and refunded:

Northern Highlands ( HS1 - HS9 )
Orkney Shetland